- About Us
- Collection Services
- Healthcare EBO Services
Phil Rosenthal joined the company as a debt collector in 1969, purchasing the organization one year later in 1970. In 1971, Mr. Rosenthal became involved with the Virginia Collectors Association (VCA), the Virginia unit of the American Collectors Association (ACA). He has been a member of the VCA Board of Directors since 1972, serving in all offices of the Association. He has held the position of Legislative Chairman for more than 30 years.
In the mid-1970’s, Phil served as one of the first members of the ACA International Political Action Committee (ACPAC). Mr. Rosenthal remains an active member of ACPAC and has completed many other special committee assignments for ACA International. He has also testified before Congress on numerous occasions regarding collection industry concerns and initiatives, as well as issues affecting the small business community. He is an ex-officio member of the ACA International National Legislative Council, a committee that works with regulatory agencies and the U.S. House of Representatives and Senate to effect changes that are beneficial to agencies and their clients across the nation.
Mr. Rosenthal’s was elected to the ACA Executive Committee in 1996. He served on the Executive Committee for five consecutive years as ACA Treasurer, Vice-President, President-Elect, President (1999-2000) and finally Immediate Past President in 2001. He has been awarded many of ACA International’s top honors including the Continuous Service Award several times and the Paul Bunyon Award twice, for significant contributions to the industry. In addition, Mr. Rosenthal has served for many years on the Leadership Council for the National Federation of Independent Business (NFIB), an organization comprised of 600,000 small U.S. businesses.
Mary Arthur has been with NCC for more than 21 years. She possesses more than 18 years of experience in collections call center operations and over 25 years of experience in healthcare revenue cycle management.
Mary began working in the patient accounting department of a Northern Virginia hospital when the original UB82 was introduced. Understanding that the front end of the revenue cycle was as important as the patient accounting office, Mary gained experience as a registration supervisor. Once Mary had learned the revenue cycle for the hospital, Mary ventured into management of a multi-physician specialty practice in order to better understand the revenue cycle from the physicians’ perspective.
In 1988 Mary accepted a new challenge working for the company handling the disposition of properties from the largest real estate bankruptcy in the United States. Mary was extensively involved with bankruptcy rules, as well as the intricacies of state laws and working with the recording offices in multiple counties spread across 36 states. She oversaw a network of title agencies, worked as a liaison between the legal department and title agencies, and was responsible for the coordination of investor sales.
Upon the company’s successful completion of this project for the US bankruptcy court, Mary applied to NCC. Mary has been responsible for the leadership, execution, and enforcement of organizational initiatives while maximizing capital and human resources and facilitating process improvement. Mary has been instrumental in development and monitoring of training and compliance programs for FDCPA, FCRA, HIPAA, etc., as well as implementation of operational standards.
Throughout her tenure with NCC, Mary has consistently worked on relationship building with our clients, fostering a mutual respect for the value of our business relationship as we continue to work through each new challenge together.