Do you enjoy helping people resolve financial problems? Do you have patience and excellent communication skills? Do you have dynamic work ethic and determination to succeed? If you answered yes to these questions then we are looking for you! Nationwide Credit Corporation is seeking full time bill collectors for its growing call center.

 

 Requirements include:

 

 Dependability

 Excellent work ethics

 Exemplary attendance

 Excellent verbal communication skills

 Detail orientation

 Quick learner

 Strong negotiation skills

 Job Duties

 

 Making outbound calls assisting consumers with resolving their past due accounts.

 Accepting inbound calls assisting consumers with resolving their accounts.

 Complying with all federal and state laws and regulations pertaining to the third party collection industry.

 Preferred

 

 1 year or more of collections experience

 1 year or more of call center experience

 Bilingual ability is a plus.

 Success with our company requires a desire to learn, comprehensive computer skills, and dedication to working.We are looking for candidates with a strong employment track record that love to work and have demonstrable intelligence. Excellent earnings opportunities for those individuals who have a desire and motivation to succeed in their career.

Job Description

 

 Nationwide Credit Corporation is a successful collection agency in Alexandria, VA. We are currently looking for a new addition to the Quality Assurance team. Do you strive to do the right thing and have a strong sense of ethics and fairness? If you are dependable and enjoy working in a fast-paced, multi-tasked environment then we may be looking for you!

 

 Duties/Responsibilities:

 

 Monitor call center agents in English and Spanish for quality assurance and legal compliance

 

 Use judgment in applying established policies and procedures

 

 Locate and define improvement opportunities using a speech analytics system

 

 Monitor areas of opportunity for improvement and recommend/develop preventive and remedial actions

 

 Prepare reports to communicate outcomes of quality activities

 

 Ensure ongoing compliance with quality and industry regulatory requirements

 

 Meet monitoring and reporting deadlines on a consistent basis

 

 Draft and update SOPs for management review

 

 Qualifications:

 

 1 year quality assurance experience required

 

 Must be fluent in Spanish

 

 Must be dependable and able to work as part of a small team

 

 Must be a problem solver and able to use best practices and sound judgment in decision making

 

 Excellent verbal and written communication skills and active listening skills required

 

 Experience in and comfort with using MS office, especially Outlook and Excel, required

 

 Strong analytical skills with the ability to collect, organize and analyze significant amounts of information with attention to detail and accuracy a must

 

 Ability to work independently and demonstrate initiative required

 

 Must be able to prioritize and execute tasks in a high-pressure environment

 

 Must be available to work from 8 a.m. – 5 p.m. Monday through Friday

 

 Knowledge and experience in third party collections a plus

 

 Must be fluent in Spanish

 

 Bachelors degree a plus

 

 Application questions:

 

 How many years of collections experience do you have?

 

 How many years of call center experience do you have?

 

 Have you ever worked in quality assurance?

 

 Do you have experience working in data analytics?

 

 Do you have a reliable means of transportation to and from employer’s office location?

 

 On a scale of 0-5, what is your proficiency in Spanish?

 

 Job Type: Full-time

 

 Salary: $22.00 /hour

Position Title: Controller

 Date Posted:  11/4/2020

 Reports to: COO

 

 

 Description:

 

 Position Purpose: This individual is the first contact of the executive offices.

 Specific Duties:

 Production of periodic financial reports to include, but not limited to, Income Statements, Statement of Cash Flows, Balance Sheet, and P&L Statements.

 Oversee the auditing and reconciliation of bank accounts, client trusts, and vendors handling check and credit card processing.  

 Oversee the audit and reconciliation of Collection system financial transactions

 Maintain our relationship with our banking, accounting, and payment processor partners.

 Account Payable and maintenance of an adequate system of accounting records

 Oversee internal accounting professionals

 

 Success Factors / Performance Expectations:

 

 Enhance the company’s reported financial results by making suggested changes to maximize bottom line results.

 Ensure the reported results comply with generally accepted accounting principles

 Follow a comprehensive set of controls and procedures designed to mitigate risk Ensure that Respond effectively and quickly to department needs and issues

 Effectively maintain internal account information and balance to Ability to plan, prioritize and organize efficiently and effectively

 

 

 Qualifications:

 

 College Degree with a concentration in Accounting and Finance

 Excellent oral and written communication skills and ability to communicate with all levels of employees with strong interpersonal skills

 Ability to comply with a strict confidential policy

 Excellent problem-solving skills and ability to multi task in a fast paced environment

 The ability to work independently and make educated decisions

 Excellent project and time management skills. Able to prioritize workload and meet deadlines

 Strong computer skills, proficiency in Microsoft Office and QuickBooks

 Ability to understand business profit and cost benefit of actions being taken

 

 

 

Position Title: Accounting Representative

 Date Posted:    12/14/2020

 Reports to:     Assistant Controller

 

 Duties/Responsibilities:

 

 •Serves as backup to Accounting Clerk

 •Meet deadlines on a consistent basis

 •Process client remits and invoices in accordance with client contracted billing frequencies

 •Processing of refunds as directed by our clients

 •Client communication and issue resolution

 •Monitoring and responding to client communication

 •Auditing client files

 •Accounts receivable involving maintaining precise records of all incoming client payments/contact clients as needed to ensure payment of outstanding invoices

 •Accounts payable involving processing payments to vendors and services providers/reconcile statements and payment records

 •Operate computer application system for generating reports and updating information

 •Reconcile processed work by verifying entries and comparing system reports to balances.

 •Travel to and from post office as needed

 •Requesting, processing, and mailing of outgoing documentations

 •Collaborating with department heads across departments

 •Other duties as assigned

 

 

 Success factors/Performance Expectations:

 •A strong sense of teamwork and cooperation with management and coworkers

 •Ability to work independently and demonstrate initiative

 •Highly efficient time management and prioritization skills

 •Extremely detail-oriented, ability to multi-task and manage to meet 

  multiple deadlines

 •Proficient in MS office, specifically Excel and Outlook

 •Collections software experience is a plus

 

 Schedule will be Monday through Friday during the hours of 7:30 to 4:30 with occasional weekend work required.

 

 Qualifications: 

 •High school diploma or equivalent

 •One-year customer service experience in collections industry preferred

 

 Pay Scale:

 •$20 an hour. Can vary based on experience

 

Job Duties and Responsibilities

 

 •Ensuring accurate, factual, and timely responses to new RFP opportunities that are 

  submitted by our sales staff

 •Utilizing RFP boards to locate RFP’s for appropriate lines of business

 •Coordinating with appropriate management to answer RFP questions

 •Ensuring all RFP responses address specific client needs and reflect NCC as the 

  prospect’s best choice.

 •Overseeing production of the final RFP product, ensuring accuracy and adherence to 

  prospect’s instructions.

 •Track RFP responses upcoming RFP’s.  Review evaluations and determine opportunities 

  to improve responses.  

 •Create a company RFP database by lines of business

 •Creating sales proposals to increase prospect interest

 •Update Company sales software

 •Creating marketing and sales content with input from COO and CEO 

 •Assisting in marketing campaign to include email blasts, and development of 

  handouts and brochures 

 •Assisting in the creation and submission of social media pages (Facebook, 

  Instagram, LinkedIn, Etc., Twitter) and press releases.

 •Maintaining the current websites for the two agencies

 •Contact prospect and current clients to create a schedule of upcoming RFP’s

 •Follow up with prospects after webinars, conferences, and meetings as necessary

 •Review current industry marketing to develop new ideas 

 •Other marketing assignments as required

 

 

 Requirements

 Experience

 •Minimum one (1) year of  technical writing experience

 •Minimum one (1) year marketing experience preferred.

 •Recent marketing/communication graduate will be considered

 •Local to Alexandria/Springfield area